Where are you located?
800 S. Washington Ave., Saginaw, MI 48601
What is FlightCare’s service area?
FlightCare’s primary service area covers central and northeastern Michigan, including the Thumb. However, FlightCare also provides patient transports throughout the entire state of Michigan. Over the past 30 years, we have transported nearly 12,000 patients.
What are your hours?
24 hours a day, 7 days a week, 365 days per year, weather permitting.
Who can request a helicopter?
Hospitals, Physicians, Ambulance Services, Fire Departments, Law Enforcement and Rescue Agencies. These different agencies assess the needs of the patient and arrange the helicopter.
How do you choose where a patient gets transported?
For scene accidents, patients are transported to the closest most appropriate medical facility or to the patients’ choice. For an inter-hospital transport, the sending physician determines which medical facility is appropriate based on the condition or injury.
Does my insurance cover the cost of a flight?
This will vary depending on the insurance company, plans and coverage. Each individual insurance company defines how much they will cover for the cost of the flight, as well as co-pays and deductibles. We highly recommend that you contact your insurance company directly to obtain your personal coverage information.
Who determines if I’ll be flown or transported by ground ambulance?
For scene accidents, this decision is generally made by the EMS Agency on-scene. For inter-hospital transports, the sending physician will make that determination.
How fast can you get to a scene or hospital?
Since we operate 24-hours a day, we can respond immediately to scene and hospital requests if we are available. However, the length of time it takes to arrive on scene or at the hospital will depend on how far we are from the location of pick-up.
Can family members fly in the helicopter?
Does it cost more to fly on the weekends?
No. Since we are a 24 hour, 7 day a week operation, the day of the week will make no difference. The main factor that affects the cost of a transport is distance of transport.
What type of medical equipment do you have on board?
You can view our medical equipment and capabilities here.
What type of helicopter do you fly?
We fly a Eurocopter EC-135. You can read more here.
Who is on the helicopter?
Each transport includes one pilot, one flight nurse, one flight paramedic.
Who is your Medical Director?
Dr. Tressa Gardner.
Are there weight restrictions when flying?
Yes, there is a maximum weight that is determined based on helicopter, fuel, crew and patient weight.
If you have any further questions, please do not hesitate to contact us by: